Privacy Notice

Last updated: 7 August 2026

1. Who We Are

This website is operated by Flytohealth Kft (“Flytohealth”, “we”, “our” or “us”).
Company registration number: 01-09-436151
Tax number: 32663596-2-41
EU VAT number: HU32663596
Registered office: Taborhegyi út 16/G No:3, 1037 Budapest, Hungary
General enquiries: contact@krinex.ai
Privacy requests: info@luxerahealthconcierge.com
Flytohealth Kft is the data controller for personal data processed through the public krinex.ai website.

2. Scope of This Notice

This Privacy Notice applies only to the public website available at krinex.ai. Krinex.ai is a corporate and product information website. It does not include patient intake, clinical case submission, medical document upload, portal account registration or payment functionality.

This notice does not apply to Luxera Health Concierge or to the operational Krinex Clinical portal at clinical.krinex.ai. Those services process different categories of information and are governed by separate privacy notices and terms.

3. Information We May Process

Although krinex.ai is primarily an informational website, limited personal data may be processed when you visit the website or contact us.

This may include:

IP address
Browser and device information
Operating system
Requested page or URL
Date and time of access
Technical, diagnostic and security events
Cookie or privacy preferences, where applicable
Your name, email address and the content of a message if you contact us voluntarily

Krinex.ai does not request or intentionally collect patient medical records, health information or clinical case data through this public website.

Please do not send medical records or sensitive health information to the general contact email address.

4. How and Why We Use Information

We may process limited personal data for the following purposes:

Providing and displaying the website
Maintaining website security and availability
Detecting technical problems, misuse or attempted fraud
Responding to enquiries
Managing pre-contractual or business communications
Complying with legal obligations
Establishing, exercising or defending legal claims

5. Legal Bases for Processing

Depending on the context, we rely on one or more of the following legal bases under the General Data Protection Regulation:

Legitimate interests: to operate, secure, maintain and improve the website and respond to general communications
Pre-contractual measures: where you contact us regarding a possible business relationship or service
Legal obligation: where processing is required by applicable law
Consent: where consent is specifically requested for an optional processing activity

We do not use consent as the legal basis for technologies that are strictly necessary for website operation and security.

6. Cookies and Similar Technologies

Krinex.ai currently uses only technologies identified as necessary for core website operation and security.

The website scan completed on 7 August 2026 did not identify active analytics or marketing technologies. The scan identified Wix CMS as an essential website component.

Two Google Fonts addresses appeared as unclassified scan records, but testing of the live website did not identify an active network request to those addresses.

Strictly necessary technologies do not require prior consent. For this reason, the cookie consent banner is currently disabled.

If analytics, advertising or other optional technologies are introduced in the future, this notice and the Cookie Policy will be updated and an appropriate consent mechanism will be activated before those technologies are used.

More information is available in our Cookie Policy.

7. Recipients and Service Providers

Personal data may be made available only where necessary to:

Wix and relevant website hosting or infrastructure providers
Email and IT service providers
Professional advisers
Public authorities where disclosure is required by law

Service providers processing personal data on our behalf are expected to apply appropriate confidentiality, security and data protection measures.

Flytohealth Kft does not sell personal data collected through krinex.ai.

8. International Data Transfers

Some service providers may process information outside the European Economic Area.

Where required, Flytohealth Kft relies on an applicable adequacy decision, Standard Contractual Clauses or another lawful transfer mechanism and applies appropriate supplementary safeguards.

9. Data Retention

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected.

The following criteria generally apply:

Technical and security records are retained according to the applicable Wix and infrastructure configuration and only for as long as needed for security, troubleshooting and compliance.
General email enquiries may normally be retained for up to three years after the last substantive communication.
Records may be retained longer where required by law or where necessary to establish, exercise or defend legal claims.

Data that is no longer required will be deleted or anonymized where reasonably possible.

10. Your Data Protection Rights

Subject to the GDPR and applicable legal limitations, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Request restriction of processing
Object to processing based on legitimate interests
Request data portability where applicable
Withdraw consent where processing is based on consent

Withdrawing consent does not affect the lawfulness of processing performed before withdrawal.

To exercise your rights, contact:

info@luxerahealthconcierge.com

We may request reasonable information to verify your identity before processing a request.

You may also lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information:

Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
Website: https://www.naih.hu

You may also contact the competent data protection authority in your country of residence.

11. Automated Decision-Making

The public krinex.ai website does not make decisions based solely on automated processing that produce legal or similarly significant effects.

The website does not perform clinical assessment, patient profiling or automated medical decision-making.

12. Children

Krinex.ai is a corporate and product information website and is not directed to children. We do not knowingly solicit personal information from children through this website.

13. Security

Flytohealth Kft applies proportionate technical and organizational measures designed to protect personal data against unauthorized access.

No internet-based system can be guaranteed to be completely secure.

14. Third-Party Links

The website may contain links to third-party websites or separate services.

Flytohealth Kft is not responsible for the privacy practices of independent third parties.

15. Changes to This Privacy Notice

We may update this Privacy Notice when the website, service providers, data processing activities or legal requirements change.

The current version and its effective date will always be published on this page.

16. Contact

Questions or requests concerning this Privacy Notice may be sent to:

Flytohealth Kft
Taborhegyi út 16/G No:3
1037 Budapest
Hungary

Email: info@luxerahealthconcierge.com